Effective Date: [01-01-2024]
Thank you for choosing Dlux Visuals for your event and behind-the-scenes video needs. Our refund policy is designed to ensure transparency and fair treatment for our valued customers. Please read this policy carefully before engaging our services.
1. Refund Eligibility:
We understand that circumstances may arise that require the cancellation of services. Our refund policy covers the following situations:
1.1 Service Cancellation:
- If you need to cancel our event or behind-the-scenes video services, you may be eligible for a refund based on the timing of the cancellation.
1.2 Unsatisfactory Service:
- If you are dissatisfied with the delivered video services and believe that they do not meet the agreed-upon specifications, you may request a refund.
2. Non-Refundable Fees:
2.1 Booking Fee:
- The 50% booking fee, which secures our services for your event, is non-refundable.
2.2 Production Costs:
- Any production costs incurred by Dlux Visuals in preparation for the event, including but not limited to equipment rentals and travel expenses, are non-refundable.
3. Refund Method:
- Approved refunds will be processed using the original method of payment. Please allow [up to 30 business days] for the refund to be reflected in your account.
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4. Contact Us:
- If you have any questions or concerns about our refund policy, please contact us at [contact@dluxvisualsl.com].
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy. Dlux Visuals reserves the right to update or modify this policy at any time without prior notice. Last updated on 01-01-2024].